The Guyana Telephone and Telegraph Company (GT&T) expects to spend less on the preparation and postage of telephone bills as more customers shift to the newly-introduced E-Billing system.
Chief Executive Officer of GT&T, Radha Krishna Sharma told Demerara Waves Online News (www.demwaves.com) that the company has invested US$200,000 in purchasing the licence for the E-billing platform that could be accessed at https://myaccount.gtt.co.gy
Krishna said that currently the phone company spends at least US$50,000 monthly on the postage of more than 200,000 bills countrywide. “The cost has got to be in the context of not just the dollar value. That whole process of moving such volumes of paper through the post office system….What really it does is that it makes it very convenient for you so that you don’t have to go through that process,” he said.
The company’s Director of Customer Services, Pamela Briggs said customers would be able to access their post-paid, land and DSL accounts via any Internet-enabled device. She assured that the service is free, secure and password-protected. She said GT&T expected fewer walk-in customers making billing queries. “We envisage customers no longer having to join queues, whether our business offices or via our Call Centre to obtain billing information,” she said.
Briggs further explained that after accessing amounts due, bill payments could be made through GT&T’s Mobile Money system or the Online banking service being provided by a number of commercial banks.
She highlighted that MyAccount provides details including amounts due, disconnection dates, and bills and payment history for the past six months.
Customers would no longer receive telephone bills after they have registered with MyAccount, but they would have to provide an e-mail to which notifications about new bills would be sent.A Live Chat system is in place from 6 AM to 10 PM.