Last Updated on Wednesday, 18 February 2015, 3:23 by GxMedia
Teleperformance on Tuesday announced that it is opening a customer care facility in Georgetown, Guyana later this April.
Teleperformance says its new multichannel contact center will enhance its ability to provide high-quality customer care, sales, and technical support solutions to its clients in English from a nearshore location.
The custom-built campus will be located in the heart of downtown, near Georgetown’s historic district and commercial center. The company says the facility is expected to staff more than 1,500 people when fully operational. “Teleperformance’s expansion to Guyana demonstrates growing demand among its clients for nearshore contact center support for U.S.-based consumers,” said the company.
“The expansion into Guyana comes at a time when the country is battling rising unemployment rates. Teleperformance will create hundreds of new jobs for the educated Guyanese population,” the company said in its statement.
“With English as the official language of the country, Guyana offers an educated workforce, robust infrastructure and a stable environment,” said Jeff Balagna, Teleperformance CEO, English World Asia-Pacific. “We are pleased to expand our operations into Georgetown, Guyana and build a strong relationship with the local community. We look forward to welcoming many talented new employees to our growing team.”
As the number one global provider of outsourced customer experience management services, Teleperformance prides itself on transforming passion into excellence. Teleperformance offers numerous employee engagement and development programs. The company’s Citizen of the World program helps raise funds and supplies for local and global charitable initiatives. Its Teleperformance For Fun Festival and Sports Club support the unique artistic, musical and athletic talents across Teleperformance.
“Our passionate people deliver excellent customer experiences for some of the world’s leading brands,” said Mr. Balagna. “We are very excited to extend our service platform to Guyana. Whenever you can bring 1,500 new jobs into a community it is a win for everyone.”
Teleperformance Guyana will be housed in the six-story building at the corner of Camp and Robb Streets adjacent to Georgetown’s main shopping hub. The building is in the final stages of renovation to complete the state-of-the-art facility.
The company is looking for employees with strong people skills, problem solving abilities and a passion for customer service. All employees receive competitive wages, benefits, bonus and career advancement opportunities. Interested candidates can apply in person at Teleperformance’s temporary office in Guyana at The Language Institute at 47 Croal Street and Austin Place (opposite Bourda Market and across from South Road), Georgetown, Guyana. They can also call +592 231 7310 for more information.
Teleperformance, the worldwide leader in outsourced multichannel customer experience management, serves companies around the world with customer care, technical support, customer acquisition and debt collection programs. In 2013, it reported consolidated revenue of €2,433 million, based on €1 = 1.33).
The Group operates around 135,000 computerized workstations, with more than 175,000 employees across around 270 contact centers in 62 countries and serving more than 150 markets. It manages programs in 63 languages and dialects on behalf of major international companies operating in a wide variety of industries.
Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: SBF 120, STOXX 600 and France CAC Mid & Small. Symbol: RCF – ISIN: FR0000051807 – Reuters: ROCH.PA – Bloomberg: RCF FP