Tag Archives: customer delays

About three hours after the Bank of Guyana said it would be pressing Republic Bank Guyana to compensate customers for inconvenience stemming from an upgrade of its system, the Trinidad-headquartered financial institution said it had days ago already decided to do so. “Importantly, at the Bank’s Annual General Meeting on December 9th 2019, Chairman, Nigel Baptiste, announced that the Bank ...

The Guyana government on Thursday took Republic Bank to task over the long delays customers are experiencing in transacting business, even as the Trinidad-headquartered financial institution admitted that there are problems with its upgraded system and promised to fix them by mid-December. Director-General of the Ministry of the Presidency, Joseph Harmon said Minister of Finance, Winston Jordan would be taking ...

Republic Bank Guyana on Thursday apologised for prolonged delays being experienced by customers, saying an upgrade did not go according to plan and that it expects to fix all problems by mid-December. Following is a full statement from Republic Bank. “On November 4, 2019 the Bank completed the conversion to its new banking systems which involved the conversion of over ...