Digicel Business achieves gold certification in the Caribbean

Last Updated on Wednesday, 6 January 2016, 7:42 by Denis Chabrol

Digicel Business, the region’s leading Business Solutions provider, announced today that it has retained its Cisco® Gold Certification as well as the Master Cloud Managed Services Provider designation for its operations across the Caribbean – the highest levels of partner certifications from Cisco.

“We are thrilled to have retained these certifications, which make Digicel the most certified telecoms partner in the Caribbean and speak to the credibility and competence of our team of over 140 highly trained ICT experts across the Caribbean,” said Martin Carroll, COO of Digicel Business.

Carroll added, “This is very important to us and our customers. Delivering scalable, innovative and reliable solutions to our customers that will help them to drive efficiency and increase their bottom line form a huge part of our focus at Digicel. However, the other equally important aspect for us is to provide them with a world class support system – and this is what we’ve been able to do using Cisco’s customer satisfaction best practices and marketing support.”

To earn Gold Certification, Digicel Business – in its operations across the Caribbean – has once again succeeded in meeting the rigorous standards set by Cisco in terms of networking competency, service, support and customer satisfaction.

As a Cisco Gold Certified Partner, Digicel Business has met the requirements for attaining the broadest range of expertise across multiple technologies by achieving Cisco advanced specialisations in the areas of enterprise networks architecture, security architecture, collaboration architecture, data centre architecture, and service provider architecture. In addition, Digicel Business has integrated Cisco Hybrid IT, the resale of cloud and managed services, into its offerings, which ensures high customer satisfaction in collaboration with Cisco.

Meanwhile, the Master designation to provide Cisco-powered Cloud and Managed Services adds to Digicel’s extended range of over 640 accreditations, further cementing its commitment to helping its customers to increase efficiency and maximise profits.

“More and more companies – especially MSMEs – are seeing the benefits of outsourcing their day to day IT management and computer support, and that is where Digicel Business comes in. By delivering end-to-end Managed Services which includes provisioning, management and maintenance of the products and services offered together with Cisco and backed by our Tier III certified data centre, customers can now focus their capital on building their core business rather than investing in IT assets,” added Carroll.

The Cloud Master Service Provider designation also recognizes Digicel Business’ investment and commitment to providing cloud and managed services at Cisco’s highest standards. The shared goal is to help businesses and organizations realize faster time to value.

These certifications will see Cisco continuing to provide Digicel Business with access to comprehensive sales, technical and lifecycle services, training and support for its customers.

Digicel Group is a total communications and entertainment provider with operations in 33 markets in the Caribbean, Central America and Asia Pacific. After more than 14 years of operation, total investment to date stands at over US$5 billion worldwide. The company is renowned for delivering best value, best service and best network.

Digicel is the lead sponsor of Caribbean, Central American and Pacific sports teams, including the Special Olympics teams throughout these regions. Digicel sponsors the West Indies cricket team and is also the title sponsor of the Caribbean Premier League. In the Pacific, Digicel is the proud sponsor of several national rugby teams and also sponsors the Vanuatu cricket team.

Digicel also runs a host of community-based initiatives across its markets and has set up Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad and Tobago which focus on educational, cultural and social development programmes.


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