The Guyana Power and Light Inc., (GPL) on Thursday announced the introduction of several initiatives to improve its customer services countrywide, with the latest being the Electronic Billing (E-billing) service which allows customers to access their monthly bills electronically.
According to GPL’s Divisional Director of Information Technology and Commercial Services, Mr. Renford Homer, GPL recognises that it can leverage the use of Information Communication Technology (ICT) to provide timely information to all customers and to create a feedback process between the Company and its stakeholders. As a result, this has been the genesis for E-billing services among others, which allows customers to be able to receive an electronic monthly bill as against the traditional hard copy bill that is normally dispatched by post.
Homer said the initiative is not only beneficial to customers, but is a spin-off of what GPL is already doing to improve its services, “One of the benefits is the reduction of time it takes for the bill to get to the customer…we generate those bills and then have them prepared to be sent off to the post offices; with the introduction of E-billing, once the customers are registered to GPL, as soon as the bill is generated it will be immediately dispatched to the customers electronically”.
To access this service, GPL’s customers are encouraged to register by logging onto the Company’s website on www.gplinc.com after which they are guided accordingly. Customers are required to produce the name of the account holder, customer and account numbers, when prompted the system will validate the information. Following the registration process, your account will be validated via a confirmation email. Thereafter, you will receive your bills via your emails.